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Support

Last updated: April 14, 2026

About SalesBuddy

SalesBuddy is a platform by Minz AI that helps sales teams manage conversations, track leads, and close deals — all from one place. Available on web, iOS, and Android.

Contact Us

If you need help or have questions, reach out to our support team:

Frequently Asked Questions

Getting Started

How do I get access to SalesBuddy?

SalesBuddy is provisioned by your organization. Contact your team admin or manager to receive an invitation to join your workspace.

How do I sign in?

Open the SalesBuddy app or visit minz.ai and sign in with the Google account associated with your organization's workspace.

I didn't receive an invitation. What should I do?

Ask your organization admin to re-send the invitation. If the issue persists, contact us at [email protected] with your organization name and email address.

Using SalesBuddy

Which platforms does SalesBuddy support?

SalesBuddy is available on web browsers, iOS (iPhone/iPad), and Android devices.

How do I connect communication channels?

Your organization admin can enable and configure channel integrations from the workspace settings. Individual users do not need to set up channels separately.

I'm not receiving notifications.

Check the following:

  1. Ensure notifications are enabled in your device settings for the SalesBuddy app
  2. Check that notifications are turned on within SalesBuddy (Settings > Notifications)
  3. On iOS: go to Settings > Notifications > SalesBuddy and enable "Allow Notifications"
  4. On Android: go to Settings > Apps > SalesBuddy > Notifications and enable them

The app is crashing or not loading.

Try these steps:

  1. Force-close the app and reopen it
  2. Check that you are running the latest version of SalesBuddy
  3. Restart your device
  4. If the issue continues, contact [email protected] with your device model and OS version

Account & Data

How do I update my profile information?

Go to Settings > Profile within the app to update your name, profile picture, and notification preferences.

How do I delete my account?

You can request account deletion by:

  1. Opening the app and going to Settings > Account > Delete Account, or
  2. Sending an email to [email protected] with subject line "Account Deletion Request"

Include your account email and organization name. We will process your request and confirm deletion within 30 days. For more details, see our Privacy Policy.

What data is deleted when my account is removed?

All personal data associated with your account will be permanently deleted, including your profile information and activity history. Organization-level data (workspace settings, shared records) is managed separately by your organization admin.

Can I export my data?

Yes. Contact [email protected] to request a data export. We will provide your data in a machine-readable format within 30 days.

Policies

App Information